4

Governing through Teamwork: Reconstituting Subjectivity in a Call Centre

Year:
2003
Language:
english
File:
PDF, 158 KB
english, 2003
7

‘How would you measure something like that?’: Quality in a Retail Bank

Year:
1997
Language:
english
File:
PDF, 202 KB
english, 1997
20

The human face of re‐engineering in financial services

Year:
2000
Language:
english
File:
PDF, 159 KB
english, 2000
22

The human face of re‐engineering in financial services

Year:
2000
Language:
english
File:
PDF, 54 KB
english, 2000
23

What is happening in “quality” in the financial services?

Year:
1995
Language:
english
File:
PDF, 26 KB
english, 1995
24

Can a leopard change its spots? ‐ seeking quality in financial services

Year:
1997
Language:
english
File:
PDF, 23 KB
english, 1997
25

An evaluation of quality in financial services: problems and prospects

Year:
1996
Language:
english
File:
PDF, 24 KB
english, 1996
26

DREAMS AND DESIGNS ON STRATEGY: A CRITICAL ANALYSIS OF TQM AND MANAGEMENT CONTROL

Year:
1998
Language:
english
File:
PDF, 139 KB
english, 1998
29

“A bridge too far?”: consistent quality initiatives in financial services

Year:
1996
Language:
english
File:
PDF, 28 KB
english, 1996
30

Do quality initiatives need management?

Year:
1996
Language:
english
File:
PDF, 19 KB
english, 1996
31

A road less travelled

Year:
2002
Language:
english
File:
PDF, 107 KB
english, 2002
39

Rock glaciers and the geomorphological evolution of deglacierizing mountains

Year:
2019
Language:
english
File:
PDF, 5.52 MB
english, 2019